New customer service routines

Starting tomorrow, 3rd of December 2019, Nor Lines are changing their customer service routines.

The purpose of these changes is to increase our availability to our clients and to improve our response time. We have invested in a new customer service system which consequently changes the way clients contacts us.

Instead of centralising customer service function, we are dedicating at least one person to be point of contact for each of our 13 terminals. This means that you will still contact your local terminal with the same email address as before. By sending an email to this account you will receive a receipt with a customer reference number. Upon contacting us, we recommend you refer to your reference number in the subject field, this way all communication regarding your issue will automatically be linked to case and terminal.

What this means for you as a client:

  • Emails should only be sent to our customer service department once, via your local terminal
  • Emails should be sent to our customer service department only, please do not include other representatives in your email
  • Customer service can be contacted regarding the following issues:
    • Tracking of shipments
    • Invoice inquiries
    • Quotes
    • EDI transmissions
    • Information about delivery methods, authorizations, etc.

Changes like this can take some time to implement, but by contacting us as described above you can help us ease the process. In return you will experience a more efficient response to your request. We look forward to serving our clients even better in the future.

Kind regards

Dag Ulstein

General Manager